Design and management of service processes : keeping customers for life
Ramaswamy
Design and management of service processes : keeping customers for life / Rohit Ramaswamy. - Reading, Massachusetts Addison-Wesley 1996. - xxvii, 424p. ill. 24cm - Engineering process improvement series .
Includes bibliographical references and index
0201633833
Customer services--Management
Production planning
Service industries--Quality control
Total quality management
658.812 RAM 1996
Design and management of service processes : keeping customers for life / Rohit Ramaswamy. - Reading, Massachusetts Addison-Wesley 1996. - xxvii, 424p. ill. 24cm - Engineering process improvement series .
Includes bibliographical references and index
0201633833
Customer services--Management
Production planning
Service industries--Quality control
Total quality management
658.812 RAM 1996