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Measuring customer and service profitability : in the finance sector

Connell

Measuring customer and service profitability : in the finance sector / Roger Connell. - London Chapman & Hall 1995. - xii, 251p. ill. 24cm

Includes bibliographical references and index

ISBN: 0412631806

Subjects--Topical Terms:
Customer services--Measurement
Service industries--Measurement

Dewey Class. No.: 658.812 CON 1995

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