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From products to services : insight and experience from companies which have embraced the service economy

Young

From products to services : insight and experience from companies which have embraced the service economy / Laurie Young. - Chichester John Wiley & Sons 2008. - x, 353p. ill. 24cm.

Includes bibliographical references (p. [345]-346) and index.

ISBN: 9780470026687

Subjects--Topical Terms:
Customer services
New products
Service industries

Dewey Class. No.: 658.8 YOU 2008

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