Customer service on the Internet : building relationships, increasing loyalty, and staying competitive (Record no. 18651)

MARC details
000 -LEADER
fixed length control field 00754nam a2200229#a 4500
001 - CONTROL NUMBER
control field 0000006515
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471155063
Qualifying information (pbk.)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8120285467 STE 1996
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Sterne
245 #0 - TITLE STATEMENT
Title Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Statement of responsibility, etc. / Jim Sterne.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. John Wiley & Sons
Date of publication, distribution, etc. 1996.
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 326p.
Other physical details ill.
Dimensions 28cm
365 ## - TRADE PRICE
Currency code MYR
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Communication systems
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet (Computer network)
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet marketing
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element World Wide Web (Information retrieval system)
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   06/15/2001 UTUS - UTUSAN PUBLICATIONS   658.8120285467 STE 1996 0000015273 06/21/2021 14225 06/21/2021 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   06/15/2001 UTUS - UTUSAN PUBLICATIONS   658.8120285467 STE 1996 0000015274 06/22/2021 14226 06/22/2021 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   06/15/2001 UTUS - UTUSAN PUBLICATIONS   658.8120285467 STE 1996 0000015275 06/22/2021 14227 06/22/2021 Book-GN