Mengendali aduan pelanggan : mengubah cabaran kepada peluang (Record no. 35673)

MARC details
000 -LEADER
fixed length control field 00686nam a2200229#a 4500
001 - CONTROL NUMBER
control field 0000012588
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9832473845
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 648.8342 DEN 2003
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Denham
245 #0 - TITLE STATEMENT
Title Mengendali aduan pelanggan : mengubah cabaran kepada peluang
Statement of responsibility, etc. / Jennifer Denham; penterjemah Mohd Rizal Saidin.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Petaling Jaya
Name of publisher, distributor, etc. Prentice Hall
Date of publication, distribution, etc. 2003.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 250ms.
Other physical details il.
Dimensions 21cm
365 ## - TRADE PRICE
Currency code MYR
500 ## - GENERAL NOTE
General note Mengandungi indeks ms.245 - 250
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer behavior
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer complaints
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer relations
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Mohd Rizal Saidin
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/19/2006 KK - KREATIF KEMBARA 0.00   648.8342 DEN 2003 0000031349 11/25/2020 11/25/2020 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   12/14/2007 THIN - THINKERS LIBRARY     648.8342 DEN 2003 0000044115 11/25/2020 11/25/2020 Book-GN