Call center success : essential skills for CSRs (Record no. 59029)

MARC details
000 -LEADER
fixed length control field 00582nam a2200205#a 4500
001 - CONTROL NUMBER
control field 0000020536
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1560525789
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 FIN 2000
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Finch
245 #0 - TITLE STATEMENT
Title Call center success : essential skills for CSRs
Statement of responsibility, etc. / Lloyd C. Finch.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Menlo Park
Name of publisher, distributor, etc. Crisp Learning
Date of publication, distribution, etc. 2000.
300 ## - PHYSICAL DESCRIPTION
Extent vi, 120 p.\
Other physical details ill.
Dimensions 26cm
365 ## - TRADE PRICE
Currency code MYR
500 ## - GENERAL NOTE
General note Includes bibliographical references (p. 118-119)
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Call centers
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Telephone etiquette
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   07/26/2007 ENRI - K-ENRICHMENT 56.92   658.812 FIN 2000 0000039724 11/25/2020 11/25/2020 Book-GN