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Customer service : a practical approach / Elaine K. Harris.
Material type:
TextPublication details: New Jersey Prentice Hall 1996.Description: xvii, 139p. ill. 24cmISBN: - 0134364600
- 658.812 HAR 1996
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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Book-GN
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 HAR 1996 (Browse shelf(Opens below)) | 3076 | Available | 0000003337 | |
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Book-GN
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 HAR 1996 (Browse shelf(Opens below)) | 3077 | Available | 0000003338 | |
|
Book-GN
|
PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 HAR 1996 (Browse shelf(Opens below)) | 3081 | Available | 0000003343 |
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| 658.812 GUT 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods | 658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods | 658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods |
Includes index
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