Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.

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Material type: Text

TextPublication details: Milwaukee, Wisconsin ASQ Quality Press 1998.Edition: 2nd. edDescription: xviii, 278p. ill. 24cmISBN:

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Item type	Current library	Call number	Copy number	Status	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 HAY 1998 (Browse shelf(Opens below))	16014	Available	0000017091
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 HAY 1998 (Browse shelf(Opens below))	16015	Available	0000017092
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 HAY 1998 (Browse shelf(Opens below))	16016	Available	0000017093

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Previous	658.812 HAR 1996 Customer service : a practical approach	658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	658.812 HEI 1995 Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality	658.812 HEI 1997 One size fits one : building relatuionships one customer and one employee at a time	658.812 HIN 1994 Customer-focused quality : what to do on Monday morning	Next

Includes bibliographical references and index

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