The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat.

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Material type: Text

TextPublication details: New York American Management Association 2005.Description: xvii, 302p. ill. 28cmISBN:

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Item type	Current library	Call number	Status	Date due	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 DOA 2005 (Browse shelf(Opens below))	Available		0000038000

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Includes index p.299 - 302

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