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Customer relationshup management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

By: Contributor(s): Material type: TextTextPublication details: Singapore McGraw-Hill 2001.Description: x, 159p. ill. 24cmISBN:
  • 0071206787
Subject(s): DDC classification:
  • 658.812 STO 2001
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Holdings
Item type Current library Call number Status Date due Barcode
Book-GN Book-GN PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH 658.812 STO 2001 (Browse shelf(Opens below)) Available 0000037999

Includes index p.151 - 159

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