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Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan.

By: Material type: TextTextSeries: A crisp fifty-minute series bookPublication details: Menlo Park Crisp Learning 2003.Edition: 3rd edDescription: xiv, 82p. ill. 26cmISBN:
  • 1560526696
Subject(s): DDC classification:
  • 658.812 MOR 2003
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Holdings
Item type Current library Call number Status Date due Barcode
Book-GN Book-GN PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH 658.812 MOR 2003 (Browse shelf(Opens below)) Available 0000039725

Includes bibliographical references (p. 80)

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