Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth.

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Material type: Text

TextPublication details: Petaling Jaya Unipress Publications 2005.Description: 154p. ill. 20cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 SET 2005 (Browse shelf(Opens below))	41899	Available		0000044424

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Previous	658.812 RAM 1996 Design and management of service processes : keeping customers for life	658.812 SCO 1991 Revised customer satisfaction : the other half of your job	658.812 SCO 1991 Revised customer satisfaction : the other half of your job	658.812 SET 2005 Creating customer delight : the how and why of CRM	658.812 SNG 2000 How to communicate with your doctor : towards a more rewarding relationship	658.812 SNG 2000 How to communicate with your doctor : towards a more rewarding relationship	658.812 SNG 2000 How to communicate with your doctor : towards a more rewarding relationship	Next

Includes index.p. 149-154

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