Voice of the customer : capture and analysis / Kai Yang.

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Material type: Text

TextPublication details: New York McGraw-Hill 2008.Description: xi, 416p. ill. 24cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.4013 YAN 2008 (Browse shelf(Opens below))	Available
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.4013 YAN 2008 (Browse shelf(Opens below))	Available

Includes index p.403 - 416

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