Born  <br/><br/>
Process management to quality improvement : the way to design, document and re-engineer business systems  
/ Gary Born. 
 - Chichester  John Wiley & Sons  1994. 
 - xiv, 290p.  ill.  25cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471942839  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control<br/>Production management--Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562 BOR 1994