TY  - BOOK
AU  - Snyder 
AU  - Dowd, James J., Jr.
AU  - Houghton, Dianne Morse
TI  - Vision, values and courage : leadership for quality management 
SN  - 0029297559 
U1  - 658.562 SNY 1994 
PY  - 1994///
CY  - New York
PB  - The Free Press
KW  - Leadership
KW  - Total quality management
N1  - Includes bibliographical references
ER  -