Gutek  <br/><br/>
The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. 

 - San Francisco  Jossey-Bass Publisher  1995. 
 - xxviii, 304p.  24cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0787901016  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 GUT 1995