TY  - BOOK
ED  - TV Choice Productions
TI  - Customer care - on trial [video cassette] : how companies really treat their customers 
U1  - 658.812 CUS 1993 
PY  - 1993///
CY  - London
PB  - TV Choice Productions
KW  - Business
KW  - Customer relations
KW  - Customer services
N1  - Colour recording system: PAL
N2  - Summary: In this video program 3 different types of customers are shown: The first custome is Bailey, who wants to start business and goes to a bank to apply for loan. The second customer is Gary, who wants to buy fax machine for his company and lastly
ER  -