TY  - BOOK
AU  - Eunson 
TI  - Dealing with conflict 
T2  - The communication skills series
SN  - 0471337684
U1  - 303.69 EUN 1997 
PY  - 1997///
CY  - Brisbane
PB  - John Wiley & Sons
KW  - Communication
KW  - Conflict management
KW  - Negotiation
N1  - Includes bibliographical references and index
ER  -