English  <br/><br/>
Hosting web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge  
/ Cliff English. 
 - New York  John Wiley & Sons  1999. 
 - xvi, 448p.  ill.  24cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471282936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Electronic discussion groups<br/>Internet marketing
<br/><br/><label>Dewey Class. No.: </label>658.8002854678 ENG 1999