TY  - BOOK
AU  - English 
TI  - Hosting web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge 
SN  - 0471282936
U1  - 658.8002854678 ENG 1999 
PY  - 1999///
CY  - New York
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Electronic discussion groups
KW  - Internet marketing
N1  - Includes index
ER  -