Sterne  <br/><br/>
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive  
/ Jim Sterne. 
 - New York  John Wiley & Sons  1996. 
 - xviii, 326p.  ill.  28cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471155063 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Communication systems<br/>Internet (Computer network)<br/>Internet marketing<br/>World Wide Web (Information retrieval system)
<br/><br/><label>Dewey Class. No.: </label>658.8120285467 STE 1996