Alexander  <br/><br/>
The knowledge-based organization : for steps to increasing sales, profits, and market share  
/ James A. Alexander, Michael C. Lyons. 
 - New York  Irwin Professional Pub.  1995. 
 - xv, 139p.  ill.  24cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0786303530 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer service--Management<br/>Sales management<br/>Selling
<br/><br/><label>Dewey Class. No.: </label>658.12 ALE 1995