Brown  <br/><br/>
What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability  
/ Stanley A. Brown. 
 - Toronto  John Wiley & Sons  1995. 
 - xvi, 304p.  ill.  24cm 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>0471641235  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer services<br/>Industrial management<br/>Organizational effectiveness<br/>Quality of products
<br/><br/><label>Dewey Class. No.: </label>658.812 BRO 1995