Rahmat Ismail  <br/><br/>
Pengurusan khidmat pelanggan : petua & teknik  
/ Rahmat Ismail. 
 - Kuala Lumpur  Utusan Publications & Distributors Sdn. Bhd.  2001. 
 - xv, 152p.  il.  22cm 
 - Siri motivasi dan kecemerlangan utusan .
<br/><br/><label>ISBN: </label>9676111422 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customers relations<br/>Customers services
<br/><br/><label>Dewey Class. No.: </label>658.812 RAH 2001