TY  - BOOK
AU  - Rahmat Ismail 
TI  - Pengurusan khidmat pelanggan : petua & teknik 
T2  - Siri motivasi dan kecemerlangan utusan
SN  - 9676111422
U1  - 658.812 RAH 2001 
PY  - 2001///
CY  - Kuala Lumpur
PB  - Utusan Publications & Distributors Sdn. Bhd.
KW  - Consumer satisfaction
KW  - Customers relations
KW  - Customers services
ER  -