Evans  <br/><br/>
Total quality : management, organization, and strategy  
/ James R. Evans, James W. Dean, Jr. 
 - 2nd ed.. 
 - Australia  South-Western College Publishing  2000. 
 - vii, 376p.  ill.  23cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0324012764 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013 EVA 2000