TY  - BOOK
AU  - Evans 
AU  - Dean, James W.
TI  - Total quality : management, organization, and strategy 
SN  - 0324012764
U1  - 658.4013 EVA 2000 
PY  - 2000///
CY  - Australia
PB  - South-Western College Publishing
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -