TY  - BOOK
AU  - Ho 
TI  - Operations and quality management 
SN  - 186152398X
U1  - 658.562 HOS 1999 
PY  - 1999///
CY  - London
PB  - International Thomson Business Press
KW  - Industrial management
KW  - Quality assurance
KW  - Management
KW  - Quality control
KW  - Standards
KW  - Total quality management
N1  - Includes index
ER  -