TY  - BOOK
AU  - Leland 
AU  - Bailey, Keith
TI  - Customer service for dummies 
T2  - For dummies
SN  - 0764552090
U1  - 658.812 LEL 1999 
PY  - 1999///
CY  - Foster City, CA
PB  - IDG Books Worldwide
KW  - Customer service
N1  - Includes index
ER  -