Customer relationship management : a strategic imperative in the world of e-business  
/ editor and contributor Stanley A. Brown. 
 - Toronto  John Wiley & Sons  2000. 
 - xxviii, 345p.  ill.  24cm 
<br/><br/><label>ISBN: </label>0471644099  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 CUS 2000