TY  - BOOK
AU  - Maitland 
TI  - Make that call! 
T2  - The Sunday Times
SN  - 0749432527
U1  - 651.73 MAI 1997 
PY  - 1997///
CY  - London
PB  - Kogan Page Ltd.
KW  - Communication in management
KW  - Telephone etiquette
KW  - Telephone in business
ER  -