TY  - BOOK
AU  - Brown, Mark Graham 
TI  - The pocket guide to the Baldrige Award Criteria
SN  - 9781439814222 
U1  - 658.4 BRO 2009 
PY  - 2009///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Malcolm Baldrige National Quality Award
ER  -