Denham  <br/><br/>
Mengendali aduan pelanggan : mengubah cabaran kepada peluang  
/ Jennifer Denham; penterjemah Mohd Rizal Saidin. 
 - Petaling Jaya  Prentice Hall  2003. 
 - ix, 250ms.  il.  21cm 
<br/><br/> Mengandungi indeks ms.245 - 250 
<br/><br/><label>ISBN: </label>9832473845  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer behavior<br/>Consumer complaints<br/>Consumer relations
<br/><br/><label>Dewey Class. No.: </label>648.8342 DEN 2003