Anderson  <br/><br/>
Personal seloling : achieving customer satisfaction and loyalty  
/ Rolph E. Anderson, Alan J. Dubinsky. 
 - Boston  Houghton Mifflin  2004. 
 - xxii, 504p.  ill.  25cm. + 1 CD-ROM (4 3/4in.) 
<br/><br/><label>ISBN: </label>0618260455  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Sales personnel<br/>Selling
<br/><br/><label>Dewey Class. No.: </label>658.85 AND 2004