Basch  <br/><br/>
Customer culture : how fedex and other great companies put the customer first every day  
/ Michael D. Bash. 
 - Upper Saddle River  Prentice Hall PTR  2003. 
 - xxv, 274p.  ill.  23cm 
<br/><br/> Includes index p.267 - 274 
<br/><br/><label>ISBN: </label>0131303201  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate culture<br/>Customer loyalty<br/>Organizational effectiveness
<br/><br/><label>Dewey Class. No.: </label>658 BAS 2003