TY  - BOOK
AU  - Hayes 
AU  - Hayes, John
TI  - Interpersonal skills at work 
SN  - 0415227763 
U1  - 658.3 HAY 2002 
PY  - 2002///
CY  - Hove
PB  - Routledge
KW  - Interpersonal relations
KW  - Personnel management
N1  - Previous ed. published as: Interpersonal skills. London : HarperCollins Academic, 1991
ER  -