TY  - BOOK
AU  - Moi 
TI  - Managing for excellence 
SN  - 0751327042 
U1  - 658 MOI 2001 
PY  - 2001///
CY  - London
PB  - Dorling Kindersley
KW  - Management
N1  - Includes index p.830 - 861
ER  -