De Janasz Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - 2nd ed.. - Boston McGraw-Hill 2006. - xvii, 394p. ill. 28cm Includes index p.385 - 394 ISBN: 0072881399 Subjects--Topical Terms: Interpersonal relationsOrganizational behaviorPsychology--Industrial Dewey Class. No.: 158.7 DEJ 2006