TY  - BOOK
AU  - Klassen, Robert David
AU  - Menor, Larry J.
TI  - Cases in operation management : building customer value through world-class operations 
T2  - The ivey casebook series
SN  - 1412913713 
U1  - 658.5 CAS 2006 
PY  - 2006///
CY  - Carlifornia
PB  - Sage Publications
KW  - Industrial management
KW  - Case studies
KW  - Production management
ER  -