Fitzsimmons  <br/><br/>
Service management corporations : operation, strategy, and information technology  
/ James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 5th ed.. 
 - Boston  McGraw-Hill  2006. 
 - xiv, 605p.  ill.  25cm + 1 CD-ROM (4 3/4in.) 
<br/><br/><label>ISBN: </label>0072982306  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658 FIT 2006