TY  - BOOK
AU  - Fitzsimmons 
AU  - Fitzsimmons, Mona J.
TI  - Service management corporations : operation, strategy, and information technology 
SN  - 0072982306 
U1  - 658 FIT 2006 
PY  - 2006///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
ER  -