Mercer  <br/><br/>
May I help you? : great customer service for small business  
/ Jillian Mercer. 
 - St. Leonards  Allen & Unwin  2003. 
 - xiii, 138p.  21cm 
<br/><br/> Includes index p.134 - 138 
<br/><br/><label>ISBN: </label>1865088587  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Small business--Customer services<br/>Small business--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 MER 2003