Smith  <br/><br/>
Business process management and balanced scorecard : using processes as strategic drivers  
/ Ralph F. Smith. 
 - Hoboken  John Wiley & Sons  2007. 
 - x, 227p.  ill.  24cm 
<br/><br/> Includes index p.221 - 227 
<br/><br/><label>ISBN: </label>0470047461  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Performance--Management<br/>Strategic planning<br/>Workflow--Management
<br/><br/><label>Dewey Class. No.: </label>658.51 SMI 2007