Niven  <br/><br/>
Balanced scorecard step-by-step : maximizing performance and maintaining results  
/ Paul R. Niven. 
 - 2nd ed.. 
 - Hoboken  John Wiley & Sons  2006. 
 - xvii, 318p.  ill.  24cm 
<br/><br/> Includes index p.311 - 318 
<br/><br/><label>ISBN: </label>04717800499  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance--Measurement
<br/><br/><label>Dewey Class. No.: </label>658.4013 NIV 2006