TY  - BOOK
AU  - Niven 
TI  - Balanced scorecard step-by-step : maximizing performance and maintaining results 
SN  - 04717800499 
U1  - 658.4013 NIV 2006 
PY  - 2006///
CY  - Hoboken
PB  - John Wiley & Sons
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
N1  - Includes index p.311 - 318
ER  -