TY  - BOOK
AU  - Berenbaum 
AU  - Larkin, Tom
TI  - How to talk to customers : create a great impression every time with MAGIC 
SN  - 9780787987527 
U1  - 658.812 BER 2007 
PY  - 2007///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Customer relations
KW  - Interpersonal relations
ER  -