Morgan  <br/><br/>
Calming upset customers : staying effective during unpleasant situations  
/ Rebecca L. Morgan. 
 - 3rd ed.. 
 - Menlo Park  Crisp Learning  2003. 
 - xiv, 82p.  ill.  26cm 
 - A crisp fifty-minute series book .
<br/><br/> Includes bibliographical references (p. 80) 
<br/><br/><label>ISBN: </label>1560526696  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 MOR 2003