Kline  <br/><br/>
Listening effectively : achieving high standards in communication  
/ John A. Kline. 
 - Upper Saddle River  Prentice Hall  2003. 
 - xiii, 78p.  ill.  24cm 
<br/><br/> Includes index p.75 - 78 
<br/><br/><label>ISBN: </label>0130488410  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Attention<br/>Interpersonal communication<br/>Listening
<br/><br/><label>Dewey Class. No.: </label>153.68 KLI 2003