TY  - BOOK
AU  - Kline 
TI  - Listening effectively : achieving high standards in communication 
SN  - 0130488410 
U1  - 153.68 KLI 2003 
PY  - 2003///
CY  - Upper Saddle River
PB  - Prentice Hall
KW  - Attention
KW  - Interpersonal communication
KW  - Listening
N1  - Includes index p.75 - 78
ER  -