TY  - BOOK
AU  - MacDonald 
AU  - Tanner, Steve
TI  - Understanding benchmarking in a week : John MacDonald, Steve Tanner
SN  - 0340711973 
U1  - 658.4013 MAC 1998 
PY  - 1998///
CY  - London
PB  - Hodder & Stoughton
KW  - Benchmarking (Management)
ER  -